FREQUENTLY ASKED QUESTIONS

Please review the following information before contacting us with your question.

If your question is not addressed below and is a non-technical ticketing question or for general DelFest info, please contact us.

If your question is not addressed below and you are having ticketing-related issues with your order, email ticketing@delfest.com.

  • Electronic Tickets are delivered upon purchase and can be accessed via your confirmation email. Once you purchase, you will receive an order confirmation email. Your tickets are attached to that email as a PDF.

    IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder.

    For further info please contact ticketing@delfest.com

  • The Main Box Office is locate at:

    Allegany College of Maryland
    12401 Willowbrook Rd, Cumberland, MD 21502

  • Yes! Everyone must first visit us at the Main Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

  • Click HERE for more information on how to transfer tickets.

  • First, sign into your Tixr account.

    • Then, find and click on the menu icon with your initials, located in the top right-hand corner of the home page.

    • Next, select "Wallet,” and find and select the desired event.

    • Inside the event view, go down to your offers and select “Upgrade.”

    • A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”

    • Choose your new tickets and proceed to checkout.

    Once you've completed your purchase, your upgraded tickets will be sent to you, and your original order will be voided.

  • All sales are final, no refunds or exchanges.

  • You can upgrade any already purchased ticket at the box office when you arrive. For further info please contact ticketing@delfest.com

  • All multi-day passes include on-site walk-in tent camping. However, all parking is sold separately. Click for more info on camping and parking. Single day tickets do not include camping.

  • Gates open at 10:00 a.m. on Thursday. 4-day Pass holders can arrive at that time, not earlier, and all multi-day campers must leave the premises by noon on Monday. Please note that everyone must visit the Main Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

    Please see our Arrival Information page for more info.

  • Yes! 4-day, 3-Day, 2-Day, and Single Day Tickets, as well as On-site Parking and Off-site Parking, RV Pass, and VIP DELuxe packages are all available for purchase at the DelFest Ticketing Page.

  • No, 2-day Passes are for Saturday & Sunday only.

    4-Day Passes are valid Thursday – Sunday

    3-Day Passes are valid Friday – Sunday

    2-Day Passes are valid Saturday – Sunday

  • No. Check out the local hotels here.

  • Yes, Kids and Teen Passes are sold separately and available for purchase.

    Ages 4 and under: FREE

    Ages 5 -12: Kids Pass (4-Day, 3-Day, 2-Day, and Single day ticket options available).

    Ages 13 -17: Teen Pass (Only 4-Day option available. For 3-Day, 2-Day, and Single day tickets, regular passes must be purchased).

    Ages 18 and older: General (adult) Festival Passes.

  • The DelFest Music Hall is an intimate room with limited capacity; we can sell only a limited number of tickets per night. For a larger capacity festival like DelFest, only a certain number of festival patrons can (or would choose to) attend the Late Night shows. Late Night events are also costly to produce and we strive to keep the festival pass prices as low as possible. Rather than raising the price of the entire festival pass, we sell tickets only to those who wish to attend the Late Night shows. All artists performing in Late Night shows will also perform on the daytime stages.

  • Yes, absolutely. DelFest is accessible for all patrons with disabilities. Click here to view our complete accessibility information, including a new registration process so we can best accommodate your needs.

  • Daily lineups coming up soon!

  • The majority of the per ticket service fee is a significant State of Maryland Admissions and Amusement Tax. The remainder of the service fee covers the overhead charges involved in box office operations not limited to ticketing software fees, labor and more. We make every effort to keep this service charge as low as possible. Thank you for supporting our independent business.